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Candid Financial Advice Limited Privacy Policy


This site is owned and operated by Candid Financial Advice Limited ('we', 'us' or 'our'). We take the privacy and security of your personal information very seriously, as set out below:

1. What information do we collect & how do we use it?

We do not collect your personal information when entering or using our site except as follows:

Email Newsletter

If you choose to receive our email newsletter we will collect and store your email address. Your email address will never be passed to any third parties, unless we are required to do so by law. You can choose to stop receiving these emails at any time using the link contained in every such email.

Client Registration

If you ask us to provide you with advice we will register you as a client allowing you to access the client centre on our website, which contains copies of all correspondance. During registration we will collect your email address and issue a username and a password (which you can change). Your password is stored in an encrypted format in our database to reduce the risk of it being compromised. Your email address will never be passed to any third parties, unless we are required to do so by law.


A cookie consists of a small amount of information sent by our web server to your web browser, where it’s stored. We use two types of cookie:

‘Session’ cookies

We use these cookies to track the pages and features visited on the site, helping us improve the site moving forwards. These are deleted when you close your browser.

‘Persistent’ cookies

If you’re a registered client we use these cookies to detect whether you’re logged in. This saves you the hassle of having to login every time you visit the site, if you select the 'remember me' option when logging in. The cookie will remain stored in your browser until you logout, delete it or it reaches a specified expiry date (latter two only if you selected 'remember me').

IP Address

We or our service providers may also use your IP address to collect, among other things, internet traffic data and data regarding your browser type and computer.

Any information we collect from the use of session cookies and IP address data is aggregated to review overall statistical information, we do not use the information to identify individual site users.

Google Analytics

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at:

Most browsers allow you to reject cookies, please refer to your browser’s help section for information on how to do this. For example, in Internet Explorer you can refuse all cookies by clicking ‘Tools’, ‘Internet Options’, ‘Privacy’, and selecting ‘Block all cookies’ using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

2. Security of your personal data

We take reasonable precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password and firewall protected) server and use SSL encryption when you send or receive personal data via our website. However, we cannot guarantee the security of any information you disclose to us or any data sent over the internet.

3. Updates

We may periodically update this privacy policy by posting a new version on this website. Changes will become effective as soon as they are posted. You should check this page occasionally to ensure you are happy with any changes.

4. Your rights

If you have any queries regarding our privacy policy, please email

If you have registered on the site you may instruct us to provide you with any personal information we hold about you, subject to the payment of a £10 fee. Please send such requests in writing to the above address, including your email address and payment.

Effective as of 1 September 2013 | version 1.0